Legal Notice

This website is operated by RoadSoft Diesel.

Throughout this website, the terms “we”, “us”, and “our” refer to RoadSoft Diesel. By using this website, placing an order, or contacting us about our products or services, you agree to the terms, policies, and notices published on this website.

Business Information

Trading name: RoadSoft Diesel
Email: support@roadsoftdiesel.com
Website: roadsoftdiesel.com

If any of the above details change, this page may be updated accordingly.

Nature of Our Products and Services

RoadSoft Diesel sells digital products and software-related services. These may include:

• Digital software access
• Software download instructions
• Subscription-based software access
• Licence or account access
• Remote software installation
• Remote setup and technical assistance
• Diagnostic software configuration support

We do not sell or ship physical goods unless clearly stated on a specific product page.

Digital Delivery

All products are delivered digitally by email, online access, download instructions, account access, licence/subscription access, or remote installation.

Delivery may be instant, within 24 hours, or longer where manual setup, activation, remote installation, customer availability, or technical troubleshooting is required.

Please refer to our Digital Delivery Policy for full delivery information.

Customer Responsibilities

Before purchasing, customers are responsible for checking that the product is suitable for their intended use, device, operating system, vehicle, interface, adapter, or other third-party equipment.

Some products may require a Windows computer, internet connection, remote access software such as AnyDesk, compatible hardware, or customer cooperation during installation.

We are not responsible for problems caused by unsupported devices, incompatible third-party hardware, incorrect system configuration, customer-side computer issues, lack of internet access, or refusal to allow reasonable troubleshooting.

Product Information

We aim to ensure that product descriptions, compatibility notes, pricing, delivery information, and service details are accurate and clear.

However, software compatibility can depend on many external factors, including operating system version, vehicle model, adapter/interface, drivers, permissions, antivirus settings, and third-party software.

If you are unsure whether a product is suitable for your needs, please contact us before purchasing.

Prices and Payment

All prices are displayed on the website at the time of purchase.

Prices may change at any time without notice, but changes will not affect orders already placed and accepted.

Payment must be completed before digital delivery, activation, subscription access, or remote installation begins.

Where VAT, taxes, or other charges apply, these will be displayed or handled according to the checkout process and applicable law.

Cancellations, Returns, and Refunds

Because our products are digital, they cannot be returned in the same way as physical goods.

Refunds may be available where we are unable to supply, activate, install, or make the purchased product function as described after reasonable troubleshooting.

Refunds are generally not available where the product has been successfully delivered, accessed, activated, installed, or used, unless required by applicable consumer law.

Please refer to our Return & Refund Policy for full details.

EU Consumer Rights

If you are a consumer in the European Union, you may have a legal right to cancel certain online purchases within 14 days.

However, for digital content, software access, downloads, licence activation, subscription access, and remote installation services, this right may be affected once delivery or performance begins with your express consent and acknowledgement.

This does not affect your legal rights if the product is faulty, not as described, not supplied, or cannot be made to function as promised.

Technical Support

We may provide technical support by email, message, screenshots, instructions, or remote access software.

Support is provided for the purpose of delivering or assisting with the purchased product. We do not guarantee that we can resolve unrelated computer, operating system, network, antivirus, hardware, vehicle, or third-party software issues.

Where reasonable troubleshooting is required, customers must cooperate with us so we can assess and resolve the issue.

Intellectual Property

All website content, branding, text, graphics, images, layouts, logos, product descriptions, and other materials on this website are owned by or licensed to RoadSoft Diesel unless otherwise stated.

You may not copy, reproduce, distribute, modify, resell, or commercially exploit any part of this website or our materials without written permission.

Third-party product names, software names, vehicle brands, diagnostic brands, logos, and trademarks belong to their respective owners. Any references to third-party names are for identification, compatibility, or descriptive purposes only and do not imply ownership, partnership, sponsorship, or endorsement unless clearly stated.

Acceptable Use

You agree not to misuse this website, interfere with its operation, attempt unauthorised access, submit false information, abuse support services, or use our products or services for unlawful purposes.

We reserve the right to refuse service, cancel orders, restrict access, or terminate support where there is fraud, abuse, misuse, unlawful activity, or a breach of our policies.

Limitation of Liability

To the maximum extent permitted by law, RoadSoft Diesel is not liable for indirect losses, loss of profit, loss of business, loss of data, vehicle downtime, workshop downtime, third-party charges, or any loss caused by misuse, incompatible hardware, unsupported systems, customer-side issues, or third-party software.

Nothing in this Legal Notice excludes or limits liability where it would be unlawful to do so, including liability for consumer rights that cannot be excluded under applicable law.

External Links

This website may contain links to third-party websites, software downloads, remote access tools, payment providers, or external resources.

We are not responsible for the content, policies, security, availability, or actions of third-party websites or services.

Governing Law

These terms and this Legal Notice are governed by the laws of [Insert country, e.g. Ireland], unless mandatory consumer protection laws in your country provide otherwise.

If you are a consumer in the European Union, you may have additional rights under the laws of your country of residence.

Contact

For legal, delivery, refund, or support questions, contact us at:

support@roadsoftdiesel.com