Terms of service

Welcome to RoadSoft. These Terms of Service govern your use of our website, products, downloads, services, and support. By purchasing from or using RoadSoft, you agree to these terms.

1. About RoadSoft

RoadSoft is an online store providing heavy-duty diagnostic software, installation assistance, technical guidance, and related digital products for commercial vehicle diagnostics.

References to “RoadSoft”, “we”, “us”, or “our” mean [Insert Business Name]. References to “you” or “customer” mean the person or business purchasing or using our products or services.

2. Product Information

We aim to provide accurate descriptions of all products and services listed on our website. Product compatibility can vary depending on your vehicle, operating system, diagnostic adapter, licence type, hardware, and setup environment.

It is the customer’s responsibility to check compatibility before purchase. If you are unsure whether a product is suitable for your vehicle, machine, adapter, or operating system, please contact us before ordering.

3. Digital Products and Software

Most products sold by RoadSoft are digital products, software downloads, licence files, setup files, installation services, or technical support services. Once a digital product has been delivered, downloaded, accessed, activated, installed, or used, it may no longer be eligible for cancellation or refund unless required by law.

You agree not to resell, copy, redistribute, share, modify, reverse engineer, or misuse any software, files, instructions, or digital material supplied by RoadSoft unless you have written permission to do so.

4. Installation and Technical Support

Where installation support is included, we will make reasonable efforts to assist with setup. Support may be provided by remote access, chat, email, or another agreed method.

We are not responsible for issues caused by unstable internet connections, faulty computers, missing Windows components, antivirus interference, incompatible hardware, corrupted operating systems, vehicle faults, third-party software conflicts, or customer error.

If remote installation is required, you are responsible for ensuring the computer is available, powered on, connected to the internet, and ready for installation.

5. Customer Responsibilities

By purchasing from RoadSoft, you agree that:

  • You will provide accurate information during checkout.
  • You will ensure your computer and diagnostic hardware meet the product requirements.
  • You will use the software only for lawful diagnostic, service, repair, or maintenance purposes.
  • You will not use any product or service for illegal activity, vehicle theft, emissions tampering, fraud, unauthorised access, or any prohibited purpose.
  • You understand that some diagnostic functions can alter vehicle settings and should only be used by competent users.

RoadSoft is not responsible for damage caused by improper use of diagnostic tools, incorrect programming, failed updates, interrupted procedures, battery voltage issues, or misuse of software functions.

6. Vehicle Programming and Advanced Functions

Some software may include advanced features such as programming, calibration, parameter changes, service resets, forced regens, injector coding, ECU setup, or other service functions.

These functions carry risk. You are responsible for ensuring you have the correct vehicle information, stable power supply, compatible interface, and technical knowledge before performing any advanced procedure.

RoadSoft does not guarantee that every function will be available on every vehicle, ECU, engine, machine, or adapter.

7. Payments

All prices are listed in [Insert Currency] unless stated otherwise. Payment must be completed before products, downloads, licence files, or support services are provided.

We reserve the right to refuse or cancel any order where payment is incomplete, flagged as suspicious, reversed, disputed, or otherwise unauthorised.

8. Refund Policy

Because many RoadSoft products are digital, refunds are limited.

Refunds may be considered where:

  • The product has not been downloaded, delivered, accessed, installed, or activated.
  • We are unable to provide the product or service purchased.
  • The product is materially different from the description.
  • A refund is required by applicable consumer law.

Refunds may be refused where:

  • The customer purchased the wrong product.
  • The customer’s computer, adapter, or vehicle is incompatible.
  • The product has already been delivered, downloaded, installed, activated, or used.
  • The customer refuses reasonable troubleshooting or installation support.
  • The issue is caused by third-party hardware, Windows problems, antivirus software, internet connection issues, or vehicle faults.

To request a refund, contact us at [Insert Support Email] with your order number and a clear explanation of the issue.

9. Chargebacks and Disputes

If you have an issue with an order, you must contact us first so we can attempt to resolve it. Opening a chargeback or payment dispute without contacting us may result in your account, support access, downloads, or future purchases being restricted.

Fraudulent chargebacks, false claims, or misuse of buyer protection systems may be challenged with evidence of delivery, support logs, communication history, and product access records.

10. Delivery

Digital products are normally delivered by email, download link, customer account, or direct support message. Delivery times may vary depending on payment verification, stock availability, licence processing, or support availability.

We are not responsible for delays caused by incorrect email addresses, spam filters, payment holds, third-party platforms, or customer availability.

11. Compatibility

Compatibility information is provided as guidance only. Vehicle and equipment coverage may vary by model year, region, ECU, adapter, software version, licence level, and manufacturer restrictions.

RoadSoft does not guarantee that a product will perform every function on every supported vehicle or machine.

12. Third-Party Software and Brands

RoadSoft may sell, support, or provide information relating to third-party software, diagnostic platforms, vehicle brands, or manufacturers. All trademarks, logos, and brand names belong to their respective owners.

Unless clearly stated, RoadSoft is not affiliated with, endorsed by, or officially partnered with any vehicle manufacturer, software developer, or brand owner.

13. Limitation of Liability

To the maximum extent permitted by law, RoadSoft is not liable for indirect, incidental, special, or consequential losses, including but not limited to loss of profit, loss of business, vehicle downtime, failed repairs, corrupted software, lost data, damaged ECUs, or equipment damage.

Our total liability for any claim shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

14. No Guarantee of Results

We do not guarantee that our products or services will diagnose every fault, repair every issue, support every vehicle, or work with every computer or adapter. Diagnostic software is a tool and must be used with proper technical judgment.

15. Account and Access Restrictions

We reserve the right to refuse service, cancel orders, restrict support, or block access where we believe a customer is misusing our services, acting abusively, committing fraud, violating these terms, or using products for unlawful purposes.

16. Intellectual Property

All website content, product descriptions, guides, images, branding, and support materials created by RoadSoft remain the property of RoadSoft unless otherwise stated.

You may not copy, reproduce, resell, or redistribute our content without written permission.

17. Changes to These Terms

We may update these Terms of Service at any time. The latest version will be posted on our website. Continued use of our website or services after changes are posted means you accept the updated terms.